The Resah portal, to provide a personalized customer experience

A user-friendly and intuitive portal for the 8,000 members of the network

Resah is a public interest grouping (GIP) that was created in 2007 and is based on the pooling and professionalization of purchasing in the healthcare sector, both public and private not-for-profit, as well as in local authorities. The resah works with more than 7000 establishments and 600 suppliers. More than 8000 users are engaged with its services.
During its growth, Resah has developed two major organizational structures: a public purchasing center with more than ten purchasing channels and a resource and expertise center specialized in purchasing and logistics.

With such an extensive network of contacts, partners and members, Resah needed a more comprehensive means of providing them with information, managing contracts and responding to their needs.

Coexya and Resah teams worked together on the design (UX/UI, technical, functional workshops…) to implement a buyers’ portal connected to Microsoft’s CRM Dynamics tool which :

• Includes a public area centered on the main catalog of offers from the central purchasing office and a calendar of current group purchasing campaigns;
• Also includes a private area to facilitate various services and transactions for members;
• Integrates the possibility for Resah members to manage their own users, their subscriptions (notifications) on offer updates in order to stay informed and to have a space for exchanges with Resah;
• Allows online subscription to offers;
• And has in-depth analysis capabilities to provide personalized marketing materials and offer recommendations.